Vanderbilt LifeFlight is part of Vanderbilt University Medical Center and is a comprehensive emergency medical services provider, including air and ground ambulance transport, event medicine coverage, and emergency communications. Vanderbilt LifeFlight’s air operations is provided by Air Methods Corporation. All medical staffing, patient care and clinical services is provided by Vanderbilt University Medical Center. All ground ambulance and event medicine services are operated by Vanderbilt University Medical Center. By air or ground, Vanderbilt LifeFlight will transport a patient to any medically appropriate hospital. Our crews have access to the region’s only Level I Trauma Center, Burn Center and Children’s Hospital, all at Vanderbilt. LifeFlight is a key part of a trauma system that includes pre-hospital care, definitive care, rehabilitation and injury prevention. We are nationally recognized for quality and safety.

The Metropolitan Nashville Department of Emergency Communications (DEC) is a full-service communications center that receives and processes all law enforcement, fire, and emergency medical calls for Metropolitan Nashville/Davidson County. Nashville hosts multiple high-profile events which bring many visitors to our city. In 2022, Operations personnel assisted in over one million emergency and non-emergency incidents.

Originally 9-1-1 Communications was part of the Metropolitan Nashville Police Department (MNPD) and any calls for Fire or EMS were transferred to Fire Communications (housed in the same building on the 2nd floor). In 2002, the focus was on removing the delay in response and the consolidation process resulted in the Emergency Communications Center reporting to a management board made up of the Police Chief, the Fire Chief, and the Director of the Office of Emergency Management (OEM). In 2016, an ordinance was approved to create a stand-alone department (DEC) and the director reports directly to the Mayor. In 2022, a bill was passed aligning DEC employees with the same pension benefits of our public safety counterparts. The DEC maintains a close working relationship with the Nashville Mayor, our ECD Board, OEM (who shares our building), MNPD, NFD, as well as several satellite agencies.

The Metropolitan Nashville Department of Emergency Communications (DEC) is a full-service communications center that receives and processes all law enforcement, fire, and emergency medical calls for Metropolitan Nashville/Davidson County. Nashville hosts multiple high-profile events which bring many visitors to our city. In 2022, Operations personnel assisted in over one million emergency and non-emergency incidents.

Originally 9-1-1 Communications was part of the Metropolitan Nashville Police Department (MNPD) and any calls for Fire or EMS were transferred to Fire Communications (housed in the same building on the 2nd floor). In 2002, the focus was on removing the delay in response and the consolidation process resulted in the Emergency Communications Center reporting to a management board made up of the Police Chief, the Fire Chief, and the Director of the Office of Emergency Management (OEM). In 2016, an ordinance was approved to create a stand-alone department (DEC) and the director reports directly to the Mayor. In 2022, a bill was passed aligning DEC employees with the same pension benefits of our public safety counterparts. The DEC maintains a close working relationship with the Nashville Mayor, our ECD Board, OEM (who shares our building), MNPD, NFD, as well as several satellite agencies.

Brentwood Emergency Communications is the primary PSAP for the City of Brentwood, TN. They triage all incoming 9-1-1 and non-emergency calls, dispatch emergency responders from city police and fire departments, and provide telecommunicator-CPR for all out-of-hospital-cardiac arrest calls.

All telecommunicators are full access certified operators in NCIC through TBI. They monitor NCIC system for all pertinent correspondence, operate Central Square Computer Aided dispatch (CAD), monitor weather radar system to accurately activate the severe weather alert system, and monitor closed circuit security cameras.

Williamson County Public Safety Center is a 56,000-square-foot, multi-functional Emergency Operations Center housing consolidated county communications, administrative offices, information technology, and multi-use training spaces.

Nestled in the hills of the historic city of Franklin, the center helps serve the 235,000+ residents that call Williamson County and its city municipalities home. Our two-story facility sprawls 7.2 acres and is equipped to operate completely off-the-grid for 72 hours. This includes an Emergency Operations Center with 105 operating workstations, including a head table for ESF providers located under the 32-screen video wall allowing for the monitoring of 16 individual feeds in the event of emergency activations. As well as a full-service kitchen and cafeteria, a fitness room, overnight quarters, breakout rooms, storage bays, decompression spaces, media briefing rooms, and server storage.

Externally, our facility features FEMA 361 impact resistance, capable of withstanding missiles traveling up to 100 mph, enveloped in finishes designed to withstand impact levels and wind speeds of an EF5 tornado. Making this truly the safest place possible for our telecommunicators and emergency operations staff. Stop by this year at APCO 2023 – we can’t wait to show you, our home!

BNA’s Airport Communications Center (ACC) is a CALEA accredited communications center taking calls for service at Nashville International airport and John C. Tune airport. It is a 24-hour, seven-days-per-week operation that is staffed by eleven (11) dispatchers and three (3) lead dispatchers. Daily tasks include, but are not limited to: Answering calls for service; Dispatching police/Aircraft Rescue Fire Fighting (ARFF) and medical personnel; Assisting public safety officers with investigations of criminal and security infractions; Coordination of information and services between the Airport Authority and its tenants/stakeholders; and monitoring of the airport’s CCTV, access control, and life-safety systems.